GENERAL RETURN POLICY

A general return policy applies to all items not outlined with special instructions.  Please return items with their original tags and or packaging.  Please include either the original or a copy of the sales invoice.  If you have lost your receipt, please include your name and address, along with your payment information.  Returns received without any information regarding the return as requested above with be sent back to the sender. 

CREDIT & REFUND POLICY

All returns must be made within 30 days of receiving products, saddles within 10 days, for credit or exchange.  Shipping is non-refundable and a shipping charge will be applied on exchanged items.  Returns originally place via check, money order, gift certificates, or items received as gifts, will receive a store credit only.  Refund checks are only given prior to pre-approval from management.  Returns received after 30 days or items sent back with signs of wear, damage or without tags will incur a 20% restocking fee.  The fee may be waived on exchanges only or special incidents. 

RETURNS/MAIL ADDRESS

If you find that you need to return an item, please read the return policy outlined and return to:

Horse & Sport

Attn: Returns

1309 Ridgetrail Drive

Castle Rock, CO 80104

CUSTOMER SERVICE

If you have any questions regarding an exchange of an item or how a product is used please call our customer service department at 1-877-30-SPORT.  We will be more than happy to help you and answer any questions you may have. 

BIT POLICY

For health and sanitary reasons, we cannot accept any bit for return that has been in direct contact with the animal’s mouth.  When checking the bit for correct sizing, we ask that you first wrap the mouthpiece before placing in the horse’s mouth.  A bit that has been ridden in and has ANY signs of usage is also non-returnable. 

NEW SADDLE POLICY

The saddle purchased form us must fit both horse and rider.  If for any reason you are unsatisfied, please return the saddle immediately, unused, for exchange or credit.  We caution that full credit (less shipping and handling) can only be given if the saddle shows no signs of wear.  Saddles returned with signs of usage will have a restocking fee deducted from credit.  All saddles are sold without fittings unless otherwise specified. 

USED & TRIAL SADDLE POLICY

When testing a used or trial saddle, please use a clean saddle pad.  We also encourage wrapping your leathers to minimize rubbing.  Saddles must be returned within 10 days of receiving.  If you need an extension please call for authorization to avoid a late fee.  All saddles must be paid for before they leave the store/warehouse.  If trying a used saddle and you decide to keep it, please call us to let us know.  Trial saddles will be credited once they are returned to us.  Please be sure to clean the saddle of any sweat/debris before returning the saddle to us.  Any saddles that have not been properly cleaned will be charged a $75.00 cleaning fee.  If you have further questions please contact customer service.

HORSE CLOTHING POLICY

For health reasons we are unable to accept used or worn blankets.  When trying a new sheet/blanket/saddle pad, etc., please try over a clean sheet or towel.  If item is not a correct fit, we will be happy to provide an exchange or credit upon receipt of unused item.  We cannot accept personalized, monogrammed or custom orders for return.

CLOTHING RETURN POLICY

Please return for a credit or exchange clothing that is complete with tags, and free from hair and debris.  We cannot accept returns on custom or special ordered clothing.  Please fill out the front of form.